Privacy Policy

1. Introduction

Portal Javea ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services (the "Service").

This policy is designed to comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee (LOPDGDD), and other applicable data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

• Company: Portal Javea
• Address: Javea, Alicante, Spain
• Email: info@javeahomes.com
• Phone: +34 966 000 000

3. Data We Collect

We collect and process the following categories of personal data:

Account Data

When you create an account, we collect:

• Full name
• Email address
• Phone number (optional)
• Password (stored securely in hashed form)
• Profile photo (optional)
• Account type (buyer, seller, agency)

Property Data

When agencies or users list properties, we collect:

• Property details (location, type, size, price, description)
• Property photographs and media
• Agency information and contact details

Usage Data

We automatically collect certain information when you use the Service:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Search queries and property interactions
• Referring and exit pages

Cookie Data

We use cookies and similar tracking technologies to collect information about your browsing activity. See our Cookie Policy section below for more details.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under Article 6 of the GDPR:

• Consent (Art. 6(1)(a)): For marketing communications and non-essential cookies. You may withdraw consent at any time.
• Contract Performance (Art. 6(1)(b)): To provide our services, manage your account, and process property listings and inquiries.
• Legal Obligation (Art. 6(1)(c)): To comply with applicable laws, including tax obligations and anti-money laundering regulations.
• Legitimate Interest (Art. 6(1)(f)): To improve our services, prevent fraud, ensure platform security, and conduct analytics. We balance these interests against your rights and freedoms.

5. How We Use Your Data

We use your personal data for the following purposes:

• To create and manage your account.
• To display and manage property listings.
• To facilitate communication between buyers, sellers, and agencies.
• To process payments and manage subscriptions for agency accounts.
• To send you transactional emails (account confirmations, inquiries, alerts).
• To send marketing communications (only with your consent).
• To improve and optimize the Service through analytics.
• To detect, prevent, and address fraud and security issues.
• To comply with legal obligations.

6. Data Sharing

We do not sell your personal data. We share your data only with the following categories of third-party service providers, who process data on our behalf:

• Supabase: Database hosting and authentication services. Data is stored on servers within the European Union.
• Stripe: Payment processing for agency subscriptions. Stripe is PCI-DSS certified and processes payment data according to their Privacy Policy.
• Google Maps: Map display and property geolocation services. Subject to Google's Privacy Policy.
• Resend: Transactional and marketing email delivery service.

We may also disclose your data to law enforcement or regulatory authorities when required by law or to protect our legal rights.

7. International Transfers

Some of our third-party service providers may process your data outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions by the European Commission for the recipient country.
• Binding Corporate Rules where applicable.

You may request a copy of the safeguards in place by contacting us at the details provided below.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account data: Retained for the duration of your account plus 3 years after deletion to comply with legal obligations.
• Property listing data: Retained for the duration the listing is active plus 1 year after removal.
• Transaction records: Retained for 6 years as required by Spanish tax law.
• Usage and analytics data: Retained for up to 26 months.
• Cookie data: See Cookie Policy section below.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): You can request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): You can request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): You can request deletion of your personal data ("right to be forgotten"), subject to legal retention obligations.
• Right to Data Portability (Art. 20): You can request your data in a structured, machine-readable format.
• Right to Object (Art. 21): You can object to processing based on legitimate interest or for direct marketing purposes.
• Right to Restrict Processing (Art. 18): You can request restriction of processing in certain circumstances.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@javeahomes.com. We will respond within 30 days of receiving your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Espanola de Proteccion de Datos - AEPD) at www.aepd.es.

10. Cookie Policy

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the operation of the Service (authentication, security, language preferences). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Service. We use these to improve user experience.
• Functional Cookies: Remember your preferences (such as saved searches, favorite properties) to provide enhanced features.
• Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign performance. Only set with your consent.

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may affect the functionality of the Service.

11. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or a prominent notification on the Service.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

13. Contact / Data Protection Officer

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us:

• Company: Portal Javea
• Address: Javea, Alicante, Spain
• Email: info@javeahomes.com
• Phone: +34 966 000 000

Supervisory Authority: If you wish to file a complaint about our data processing practices, you can contact the Agencia Espanola de Proteccion de Datos (AEPD):

• Website: www.aepd.es
• Address: C/ Jorge Juan, 6, 28001 Madrid, Spain
• Phone: +34 901 100 099